Refund policy

We stand behind the quality and craftsmanship of our products and are committed to achieving 100% customer satisfaction.

If for any reason you are not satisfied with your purchase, you may return it within 7 days for replacement, exchange, or store credit. (subject to the terms below). We do not offer full refunds.

Process

• You may return new items sold and fulfilled online by us within 7 days for replacement, exchange or store credit.
• Contact us via by telephone on 0402 201 956 or by email on taylor@tayloredjewellery.com.au to initiate a return. You must provide your order number, contact details and reason for return.
• Items should be returned in their original product packaging with the original product tags attached and with all paperwork (such as diamond certificates or watch instruction booklets). You should Include a copy of your shipping confirmation email or order confirmation email in the package.
• Please either deliver the package to the store or via a courier at your cost. Note all shipping return charges must be pre-paid and we will not accept COD deliveries. You must also arrange insurance for the return of the goods to us.

All returns are subject to inspection by us before an exchange or credit note is processed. We will also pay for the cost of return shipping costs (if applicable) if the return is the result of our error, or the item is damaged or defective at the time of purchase.

Items purchased online can be returned to us at our store. Please ensure that you take a printed copy of your online tax invoice/ order fulfillment email to confirm your purchase details.

Special Orders

Please note that we are unable to offer exchanges or refunds on bespoke items or special orders. This means that we cannot provide refunds or exchanges on items that have been specially made to order for you, items that have been altered or personalised in any way, and products that are not normally stocked by Taylored Jewellery but have been ordered specially at your request. Bespoke or specially ordered products may only be returned if they are faulty or were supplied incorrectly. This does not affect your statutory rights.

Change of Mind

Goods are eligible for the 7 Day Change of Mind policy provided that they are in as new condition and are accompanied by proof of purchase and original packaging. As new condition means that the item must not have been worn, the item must be in pristine condition with no damage, scratches, or signs of wear (consideration of these factors is at our discretion).

Special orders and pieces of jewellery hand-made to customer specification are ineligible for the Change of Mind Policy.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  

Consent

By using this website, you are agreeing to the terms of this returns policy (as amended from time to time).